# Operations and supply — Radexus

> Your team retypes what somebody already sent, and delivery lead time loses more orders than price does.

*Source: https://radexus.com/functions/ops/*

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[Where the number lives](https://radexus.com/functions/)  /  Operations and supply

# Operations and supply

Your team retypes what somebody already sent, and delivery lead time loses more orders than price does.

- The number: **Hours per document processed**
- Or: **orders lost to lead time**
- Who owns it: **COO, plant, planning, back office**

Hours per document processed. Agreed in writing, before anything is built.

## What this looks like from the inside.

If three or more of these are true, there is almost certainly a number here worth chasing.

-   *01*Purchase orders arrive as PDFs and are keyed into the ERP by hand.
-   *02*The forecast is an opinion in a spreadsheet and nobody measures its variance.
-   *03*Stock-outs never appear on any report, because you only count what shipped.
-   *04*Dead stock accumulates because nobody owns the decision to write it down.
-   *05*A supplier fails and it is a surprise, though the signals were public for months.

## The number we would agree first.

The definition

Hours per document processed, with a before figure measured rather than estimated. Or order lines lost to stock-out, computed from enquiry and inventory records.

Why that one

Document handling is the one place where an hours-saved figure is honest, because the before state is countable.

First meeting, no data from you

A document extraction sample on twenty of your own purchase orders or invoices, scored against what your team would have keyed.

## 6 plays that move it.

Each is built from the same nine patterns and reads the same memory. The first is priced as a pilot. Every one after it runs on a memory that already exists.

-   **Operations**Inbound document extraction
-   **Operations**Capacity versus demand
-   **Operations**Forecast variance
-   **Operations**Stock-out and dead stock
-   **Operations**Supplier risk
-   **Operations**Knowledge assistants with an agreed hours figure

## A number in this function we have already moved.

[Success story  /  Hospital group

### The claims came back for eleven reasons. Everyone thought there were hundreds.

First-pass denial was treated as an unavoidable cost of doing business with payers. It turned out to be a short, countable list of preventable causes.

Read the success story](https://radexus.com/cases/denial-pattern/)

## Bring four customer names. We run the first play before we meet.

[Start a discovery](https://radexus.com/start/)[All eight functions](https://radexus.com/functions/)

[Next functionLeadership and planning](https://radexus.com/functions/leadership/)