# Service and operations — Radexus

> Your engineers live on the road, the same fault is solved from scratch every time, and the installed base exists complete only in one person's spreadsheet.

*Source: https://radexus.com/roles/svc/*

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[Who owns it](https://radexus.com/roles/)  /  Service and operations

# Service and operations

Your engineers live on the road, the same fault is solved from scratch every time, and the installed base exists complete only in one person's spreadsheet.

- Typically: **Service head, COO, plant or delivery head**

Every visit becomes a case the next engineer inherits, and the service record turns into a revenue instrument as well as a cost one.

## What changes for you.

Every visit becomes a case the next engineer inherits, and the service record turns into a revenue instrument as well as a cost one.

**The concern we hear most.** That this is a productivity exercise aimed at your headcount. It is not. Every engagement in this function has been priced on capacity released or revenue recovered, never on people removed.

### What you provide

-   01
    
    Service tickets and installed base records
    
-   02
    
    A named approver for anything written back
    
-   03
    
    Two engineers for a half day during discovery
    

### What you get back

-   01
    
    A complete installed base, usually for the first time
    
-   02
    
    Contract and consumable gaps surfaced ninety days ahead
    
-   03
    
    Field knowledge that survives a retirement
    

## Sixty minutes, no fee, and a real result on the screen.

Bring four customers you wish you had ten more of. We do the rest before the meeting.

[Start a discovery](https://radexus.com/start/)[All six roles](https://radexus.com/roles/)

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